Return & Refund Policy
At EverFind, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following policy details carefully.
1. 30-Day Return Policy
We offer a 30-day return policy from the date you receive your order. If you are unsatisfied with your purchase, you may request a return within this period, provided the following conditions are met:
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase (e.g., order confirmation or receipt) is required.
2. How to Initiate a Return
To start a return, please contact us at infor@everfind.shop with the following information:
- Your order number and full name.
- Proof of purchase (e.g., a screenshot of your order confirmation).
- Reason for return and, if applicable, supporting images or videos (e.g., for defective or damaged items).
Once we receive your request, we will provide instructions on how to proceed with the return.
3. Refund Process
After we receive and inspect your returned item (typically within 72 hours), we will process your refund within 7 business days. Please note:
- Refunds will be issued to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to reflect in your account.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at infor@everfind.shop. We will gladly provide a replacement or refund at no additional cost to you.
5. Exchange Policy
We offer exchanges only for items that are defective, incorrect, or damaged. To arrange an exchange, please contact us with the details of your order and the issue. We will guide you through the process.
6. Return Shipping Costs
- Defective Products: We will cover the return shipping costs for items that are defective or damaged upon arrival.
- Non-Defective Products: Customers are responsible for return shipping costs for items that are not defective or damaged.
- Wrong Product Orders: Shipping costs are non-refundable if the wrong product was ordered by the customer.
7. Order Cancellations
- Orders can be canceled within 12 hours of placement. After this period, cancellation requests may not be accepted as the order may already be in processing.
- To request a cancellation, please contact us at infor@everfind.shop with your order details.
8. Contact Us
If you have any questions or need assistance with your return, refund, or exchange, please reach out to us. We are here to help!
Address: 23 Royal Park, Grosvenor Road, Southport, England, PR8 2HS
Email: infor@everfind.shop
Phone: +44 7471302054
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